Your privacy matters. This policy explains what personal information we gather when you visit our website, enquire by contact form or book a vehicle—and how we use, store and protect it.
Controller
The operator named in the footer and contact details processes personal data arising from quotations, contractual documentation, identity checks supporting rental handover and after rental care.
Purpose & legal bases
Contract fulfilment—handling reservations and managing rental fulfilment lifecycle.
Legitimate interest—traffic analysis, safeguarding platform security, improving customer experience excluding disproportionate intrusion.
Consent—marketing messages only when you opt-in via unambiguous affirmative action.
Categories of personal data
Identity & contact identifiers (name, address, nationality for applicable checks, passport/ID particulars when legally required/licence validations).
Communication artefacts (calls, chats, transactional emails/WhatsApp confirmations).
Vehicle usage metadata (mileage deltas, timestamps of incident reports, optional telematics if introduced with separate notice).
Technical logs (approximate coarse geolocation/IP, browsers, hashed session references).
Sharing & disclosures
Insurers/compensation funds as statutory or contractual mandates require disclosure after incidents involving third parties.
Payment intermediaries/card acquirers when you pay electronically.
Infrastructure providers securely hosting transactional storage under strict processor agreements aligning with Moroccan law referencing equivalent confidentiality duties.
Authorities when legally compelled.
Transfers
Where tools involve processing outside Morocco, we choose contracts containing Standard contractual clauses—or equivalent safeguards—when permissible.
Retention horizon
Rental dossiers—including identity copies—persist for durations satisfying accounting obligations, dispute limitation periods and underwriting audit windows (often multiple years depending on offence classes).
Marketing enquiries without purchase convert to dormant profiles until your erasure objection unless law demands longer archiving.
Technical logs prune after rotation windows measured in rolling months absent security investigations.
Rights
Exercise access, correction, restriction, portability (where technically feasible), and objections by contacting us through the Contact page using the topic « privacy » plus your reservation reference.
Lodging complaints with supervising authority pathways where applicable complements internal escalation.
Cookies & analytics
Essential cookies keep sessions coherent; analytic cookies gauge aggregate traffic—we avoid invasive fingerprinting absent explicit permission.
Rejecting nonessential cookies excludes performance insight but retains core transactional paths.
Automated profiling
We do not make solely automated refusal decisions materially affecting renters without sensible human escalation unless future credit scoring evolves with separate granular notice.
Updates
We may amend this narrative; materially restrictive changes propagate via visible notice on homepage or email when necessary.
Exercise rights or ask questions referencing request type + rental identifiers through our Contact page messaging so we classify your ticket correctly.